Mulastar Agencies: The Ultimate Withdrawal FAQ (2026)
Getting paid is the best part of the Mulastar journey. In 2026, our withdrawal system is faster and more reliable than ever, supporting major mobile money networks across the continent. Here are the answers to the most frequently asked questions about accessing your earnings.
1. How do I initiate a withdrawal?
To cash out your earnings:
- Log in to your Mulastar Dashboard.
- Click on the “Withdraw” button (ensure you have reached the minimum limit).
- Enter the amount you wish to withdraw in your local currency.
- Confirm your pre-linked mobile money number (M-Pesa, MTN, Airtel, Orange, etc.).
- Click “Submit” and wait for the confirmation SMS.
2. What are the withdrawal limits?
Withdrawal limits vary slightly by country to match local mobile money regulations. As of 2026, the standard minimums are:
- Kenya: 600 KES
- Zambia: 130 ZMW
- Ghana: 95 GHS
- Cameroon/Congo: 4100 XAF/CDF
- Botswana: 90 BWP
- Rwanda: 6,000 RWF
3. How long does it take to receive my money?
In 2026, Mulastar uses an Instant-Pay API.
- Automated Withdrawals: Usually processed within 5 to 30 minutes.
- Peak Hours: During high-traffic periods (like Friday evenings), it may take up to 2 hours.
- Manual Reviews: Large first-time withdrawals may undergo a one-time security check which can take up to 24 hours.
4. Which mobile money networks are supported?
We support all major networks in our active regions:
- Kenya: Safaricom M-Pesa, Airtel Money.
- Zambia/Uganda/Ghana/Rwanda: MTN MoMo, Airtel Money.
- Cameroon/Congo/Senegal: Orange Money, MTN MoMo, M-Pesa.
- Botswana: Orange Money, MyZaka, Smega.
- Zimbabwe: EcoCash, InnBucks.
5. Why is my withdrawal Pending?
If your status shows “Pending,” it is usually due to one of the following:
- Network Congestion: The mobile money provider (e.g., MTN or M-Pesa) is experiencing a delay.
- Unverified Profile: Ensure your phone number is correctly formatted with your country code.
- Maintenance: Occasional system upgrades on the Mulastar Agencies platform.
6. Are there any withdrawal fees?
Mulastar does not charge a withdrawal fee. However, your mobile money service provider (e.g., Safaricom or Airtel) will apply their standard transaction and government tax charges when the money hits your wallet.
7. Can I withdraw my Forex earnings separately?
Yes! If you are active in the Mulastar forex tutorials and trading section, those earnings are tracked in a separate “Premium Wallet” and can be withdrawn using the same mobile money channels.
Still Need Help?
If your withdrawal hasn’t arrived after 24 hours, our 2026 support team is ready to assist.
